1. I cannot login with Facebook or Google
This issue is normally due to something wrong with the Wireless or network that you are connected to. Try using a different Wireless hotspot or switch briefly to your 3g/4g/5g network and try to login again, you may also need to restart your phone.
2. I am having problems using the app
3. How do I change Miles and Yards?
On the mobile app this option is available under the Settings tab.
4. Is my watch compatible with WavesTracker?
Due to a high number of complaints from unhappy users (surfers), the app for Samsung watches has been terminated. Only fitness trackers and android wear watches are now supported.
The complete list of compatible watches is available on the link below.
5. What does Wavestracker do?
WavesTracker uses the GPS of your watch to track your movement while surfing, after that you decide when is the best time to upload your surf sessions. You will be able to see a detailed report of your surf session and keep track of your progression and even participate in the leaderboard (premium users only) in case you wish to do so.
6. How accurate is WavesTracker?
WavesTracker relies on the GPS data collected by your smartwatch/fitness tracker/GPS device. The quality of GPS data depends on many factors such as the quality of the GPS receiver and the position of the GPS satellites. It also depends on the surroundings and even the weather; in other words, WavesTracker tries to do the best it can with the collected data.
7. I have the 'X' watch; is it going to be added to the compatible watches list?
Our compatible watches list is a collaborative effort. If we were to test each and every watch and check its compatibility with the app every new release it would become impractical to maintain/develop the app. Try with your watch, and let us know how you go!
8. I have a super fast wave 40km/h+, is that even possible?
It is indeed, there are videos from another app showing professional surfers going at 45km/h and it looks like they are not even trying. However, keep in mind that the data displayed is a reflection of the data collected by your watch.
9. Why there is not a list of unsupported / not compatible watches ?
Not all smartwatches/fitness trackers are built with the same intent, and sometimes compromises are made on the GPS receiver; that in turn affects WavesTracker and the app ends up displaying poor results (bad data in / bad data out). However, giving a watch a bad reputation just because is not compatible with WavesTracker is unfair as the results could be okay for other activities/sports, and hence why no such list.
10. Why I get a "no preview image" on my feed?
Generating a preview image is a demanding task and can take a little while as our servers process many surf sessions a day, give the app a bit of time and then come back to it. The preview image should be in your feed in no more than 5 mins.
11. Where are the wave presets?
Waves Tracker now allows you to fully customize the values used to track your surf sessions on the Settings tab.
12. My question is not on the list, I want to contact you!
We no longer give customer support via e-mail, you may reach us via social media.