I cannot login with Facebook or Google
Scenario 1: I tap/click on Facebook/Google and nothing happens!
Waves Tracker uses a pop-up during the login process, make sure that your browser allows pop-ups. Google search: “how to allow pop-ups on safari” (iPhone) “how to allow pop-ups on chrome” (chrome).
Scenario 2: I have allowed pop-ups, I keep getting a something went wrong msg!
This issue is normally due to something wrong with the Wireless or network that you are connected to. Try using a different Wireless hotspot or switch briefly to your 3g/4g/5g network and try to login again, you may also need to restart your phone.
Scenario 3: I tried it all, it does not work!
Please send us a screen recording showing:
1) the browser setting with pop-up enabled
2) the error happening during the login process
To the following e-mail address: email@example.com
How do I install the app?
How do I use the app?
We have created an in-depth tutorial to help with the app set up and use.
How do I change Miles and Yards?
On the mobile app this option is available under the Settings tab.
Is my watch compatible with WavesTracker?
The complete list of compatible watches is available on the link below.
What does Wavestracker do?
WavesTracker uses the GPS of your watch to track your movement while surfing, after that you decide when is the best time to upload your surf sessions. You will be able to see a detailed report of your surf session and keep track of your progression and even participate in the leaderboard (premium users only) in case you wish to do so.
How accurate is WavesTracker?
WavesTracker relies on the GPS data collected by your smartwatch/fitness tracker/GPS device. The quality of GPS data depends on many factors such as the quality of the GPS receiver and the position of the GPS satellites. It also depends on the surroundings and even the weather; in other words, WavesTracker tries to do the best it can with the collected data.
I have the 'X' watch; is it going to be added to the compatible watches list?
Our compatible watches list is a collaborative effort. If we were to test each and every watch and check its compatibility with the app every new release it would become impractical to maintain/develop the app. Try with your watch, and let us know how you go!
I have a super fast wave 40km/h+, is that even possible?
It is indeed, there are videos from another app showing professional surfers going at 45km/h and it looks like they are not even trying. However, keep in mind that the data displayed is a reflection of the data collected by your watch.
Why there is not a list of unsupported / not compatible watches ?
Not all smartwatches/fitness trackers are built with the same intent, and sometimes compromises are made on the GPS receiver; that in turn affects WavesTracker and the app ends up displaying poor results (bad data in / bad data out). However, giving a watch a bad reputation just because is not compatible with WavesTracker is unfair as the results could be okay for other activities/sports, and hence why no such list.
Where are the wave presets?
Waves Tracker now allows you to fully customize the values used to track your surf sessions on the Settings tab.
My question is not on the list, I want to contact you!
You can reach us via e-mail at firstname.lastname@example.org or you may reach us via social media.